Raftfurniture UK Reviews
(Rated by 11 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.7
Base on 11 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.4
- Shipping & Delivery4.5
- Return Policy4.6
- Good Value4.0
- Customer Service4.5
Recent Customer Reviews (11)
Devon Houkes
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Kevin Raines
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Roy Gross
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Marcel Létourneau
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Frank Sartori
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Genevieve Karataev
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Connor Lloyd
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Barbara Llanas
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Lillie Castaneda
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Kenneth Norman
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Raftfurniture UK Pricing
3 to 3.5 seater sofas
£2,000 - £2,700
Raftfurniture UK Pros & Cons
Pros
1
Offers high-quality, handmade sofas with distinctive and aesthetically pleasing designs, such as the Oscar Sofa inspired by American Art Deco.
2
Provides a Pivot Service for delivery and setup, ensuring sofas of any size can be delivered and installed in homes without DIY or flat-packing hassles.
3
Emphasizes a strong customer experience and has invested in advanced ecommerce features like a Sofa Configurator, store appointment system, and instant quotation system to enhance user satisfaction.
4
Has physical stores in London, allowing customers to see and experience furniture before purchase.
CONS
1
Customer reviews are mixed, with an average rating of 3.0 out of 5 based on limited reviews.
2
Some customers report poor customer service, including issues with refunds and communication delays, with at least one case of withheld money despite non-delivery of goods.
3
The company’s return policy and contract terms have been criticized as potentially unfair or unfavorable to consumers.
4
Limited number of customer reviews makes it difficult to fully assess overall reliability and satisfaction.
Raftfurniture UK Features and Benefits
Features
Bespoke Handmade Sofas
Sofas are custom-made to customer specifications, ensuring a personalized fit and style for any home.
Free Fabric Samples
Customers can order free fabric samples to help select the perfect material before purchase, enhancing confidence in their choice.
High-Quality Materials
The furniture is crafted using reclaimed teak and other sustainable, recycled materials, promoting environmental responsibility.
Handmade in London
All products are carefully handmade in London, emphasizing craftsmanship and quality control.
Sustainable Design Focus
The company prioritizes eco-friendly practices by using reclaimed wood and recycled components, supporting a greener future.
Timeless, Designer Furniture
Raft Furniture aims to create pieces that are both stylish and enduring, suitable for a timeless home aesthetic.
Pivot Service
Ensures sofas of any size can be delivered and installed in homes without DIY or flat-packing hassles.
Advanced Ecommerce Features
Includes Sofa Configurator, store appointment system, and instant quotation system to enhance user satisfaction.
Physical Stores in London
Allows customers to see and experience furniture before purchase.
Tailored for Narrow Access
Options tailored for narrow access and city homes.
Free Access Visits
Free access visits available.
White Glove Delivery
White glove delivery available.